When a customer hires our company, they are in many ways telling us that they trust us with the task at hand. We realize that a lot of our customers don't want to get into the nitty gritty of why we do certain things - that's why they hired a professional! With that being said, it pains us when a customer doesn't follow our instructions during the floor installation process. Many times, not following our instructions can lead to a delay. We want to do our job as professionally as possible, so please read along to see how you can make that happen. We like to fill the customer in with as much relevant information as possible so that they feel like they know what's going on. Open communication allows for the best possible results to be achieved.